ISO 9001:2015
Quality Management Systems (QMS)
SQNet Assessments, as an independent certification body, offers impartial ISO 9001:2015 audit and certification services, enabling organizations to demonstrate their commitment to quality, operational excellence, and customer focus.
ISO 9001:2015 – Quality Management Systems (QMS)
Quality is a fundamental driver of organizational success, customer satisfaction, and continual improvement. ISO 9001:2015 is the internationally recognized standard for establishing, implementing, maintaining, and continually improving a Quality Management System (QMS). The standard provides a structured framework that helps organizations consistently deliver products and services that meet customer and regulatory requirements.
Understanding ISO 9001:2015
ISO 9001:2015 is applicable to organizations of all sizes and sectors, including manufacturing, service, healthcare, education, IT, construction, and public sector organizations. The standard adopts a process-based approach and emphasizes risk-based thinking, leadership involvement, and continuous improvement.
By implementing ISO 9001:2015, organizations can establish systematic processes that improve efficiency, reduce errors, and enhance overall performance.
Purpose of ISO 9001 Certification
Certification to ISO 9001:2015 demonstrates that an organization has implemented a QMS capable of consistently meeting customer requirements and enhancing satisfaction. It provides independent assurance that quality objectives are defined, processes are controlled, and performance is monitored and improved.
ISO 9001 certification is often a key requirement for customer contracts, tenders, and regulatory compliance, making it a valuable tool for building credibility and market confidence.
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Key Principles of Quality Management
ISO 9001:2015 is based on seven quality management principles:
Customer Focus – Meeting and exceeding customer expectations
Leadership – Establishing unity of purpose and direction
Engagement of People – Involving competent and empowered personnel
Process Approach – Managing activities as interrelated processes
Improvement – Continual enhancement of performance
Evidence-Based Decision Making – Using data and analysis for decisions
Relationship Management – Managing relationships with interested parties
ISO 9001 Certification Process
The ISO 9001 certification process conducted by SQNet Assessments follows internationally accepted certification practices to ensure impartial and objective evaluation.
Application & Scope Definition
The certification process begins with an application, during which the scope of the QMS is defined. This includes identifying products, services, locations, and processes covered under the certification.
Audit & Evaluation
Certification audits are conducted in two stages:
Stage 1 Audit – Reviews QMS documentation, organizational context, and readiness for certification
Stage 2 Audit – Evaluates effective implementation of the QMS across operations
Audits assess leadership involvement, process controls, risk management, performance monitoring, internal audits, and continual improvement.
Certification Decision
Upon successful completion of the audit and closure of any identified nonconformities, SQNet Assessments conducts an independent certification decision review before issuing the ISO 9001:2015 certificate.
Certification Validity & Surveillance Audits
ISO 9001:2015 certification is valid for three years, subject to annual surveillance audits. Surveillance audits ensure ongoing conformity, effective QMS operation, and continual improvement throughout the certification cycle.
Integration with Other Management Systems
ISO 9001:2015 is designed to integrate easily with other management system standards, such as:
ISO 14001 – Environmental Management
ISO 45001 – Occupational Health & Safety
ISO/IEC 27001 – Information Security
ISO 22301 – Business Continuity
Integrated management systems help organizations streamline audits and improve overall governance.
Key Benefits of ISO 9001
- Improved customer satisfaction and confidence
- Consistent quality of products and services
- Enhanced process efficiency and effectiveness
- Reduced operational risks and nonconformities
- Improved internal communication and accountability
- Increased credibility in local and international markets
Key Changes in ISO 9001
- Alignment with the latest ISO management system structure
- Simplified and modernized Annex A controls
- Better integration with risk management and business objectives
- Enhanced focus on cloud security, threat intelligence, and data protection
Frequently Asked Questions
Certification is an independent verification process that confirms an organization’s management system, product, or service complies with applicable international standards. It enhances credibility, builds customer trust, and demonstrates commitment to quality, safety, and compliance.
Certification is applicable to organizations of all sizes and sectors, including manufacturing, service, IT, healthcare, construction, education, and public sector organizations, subject to the applicable standard and scope.
SQNet Assessments provides certification services for various international management system standards, including quality, environmental, occupational health & safety, information security, business continuity, and other applicable ISO and sector-specific standards.
The certification timeline depends on the organization’s size, scope, complexity, and readiness level. Typically, the process may take a few weeks to a few months from application to certificate issuance.
Most management system certifications are valid for three years, subject to successful completion of annual surveillance audits.
Stage 1 audit reviews documentation and readiness for certification.
Stage 2 audit evaluates effective implementation of the management system.
You can apply through the SQNet Assessments website or contact the team directly.
